Clinical Care Coordinator
Job Description
The Clinical Care Coordinator is a licensed health care professional who, as part of the multidisciplinary team, provides day to day care management services, as determined by individualized plans of care, to a given number of the Center’s program recipients (clients). Clinical Coordinators subscribe to the definition of case management and ethical statements guiding case management practice as determined by The Case Management Society of America. Additionally, The Center’s care managers deliver client and family centered services that actualize the mission and core values of The Coordinating Center: To create an environment which allows community inclusion for individuals with disability and complex health care needs. Clinical coordinators rely on support from other members of the multidisciplinary team (see team member job descriptions). Senior clinical coordinators and program coordinators provide consultation, health and community care expertise, policy liaison and direction as well as face to face support and mentoring. Clinical care associates perform a variety of functions which support clinical coordinators.
Essential Responsibilities
• Admission to and discharge from care management services
• Utilization of the case management process to guide service delivery.
• Facilitation of the development of individualized plans of care including desired outcomes
• Coordination of services and supports required to facilitate plan of care implementation and satisfy contractual / regulatory requirements.
• Monitoring on going services, and cost effectiveness and recommends changes to the plan as needed.
• Evaluation of desired and actual outcomes
• Facilitation of cost effective alternatives to care.
• Recommendation of cost effective alternatives to care provision
• Being a resource to community service providers
• Maintains care management records
• Maintains communication with other members of the health care team
• The Clinical Care Coordinator delivers services utilizing on site visitation as well as convening and attending multidisciplinary team meetings, and maintaining periodic, regular contact with recipients of service and other members of the health care team.
Qualifications
• Bachelor’s of Science degree in nursing (minimum), Masters of Science degree is preferred or Master’s degree in Social Work.
• Graduated from an accredited college or university, or possess equivalent education and experience
• CCM certification is preferred and is required within two years of the date of employment at The Center
• Minimum three years experience in one or more of the following areas:
• pediatric intensive care nursing
• community health
• ambulatory health or
• rehabilitation nursing
• clinical social work practice with individuals with complex health care needs
• clinical social work in community setting
• Additionally, Clinical Care Coordinators will demonstrate high clinical competence, an ability to work in a team situation with other professionals and have the ability to carry out responsibilities with minimal supervision
• Proof of current state licensure and current malpractice insurance coverage is required
• Maintaining certifications as they apply to care coordination e.g. CCM, RNC, LCSW, et cetera
NOTE: An equivalent combination of education and relevant experience may be substituted for education/experience requirements. Preference will be given to individuals with demonstrated proficiency in service coordination skills.
In addition to the above qualifications the successful incumbent is expected to consistently demonstrate:
• Positive working attitude that supports the needs of the care management team
• Support of the mission and values of The Coordinating Center with a commitment to a person-centered, family-centered, culturally competent philosophical base.
• Commitment to continuous quality improvement working with co-workers in a team oriented collaborative governance model.
• Flexibility and the ability to adapt to the changing healthcare environment and legislation.